We consider you a partner in your hospital care. When you are well-informed, participate in treatment decisions, 与你的医生和其他健康专业人员开诚布公地交流, you help make your care as effective as possible. 湖畔医疗中心鼓励尊重每个人的个人喜好和价值观.
当您是医院的病人时，您的权利包括:
- You have the right to be treated with courtesy and respect, 尊重你的个人尊严，保护你的隐私. 医院、你的医生和其他照顾你的人会尽可能地保护你的隐私.
- You have the right to impartial access to medical treatment or accommodations, regardless of race, national origin, religion, physical handicap, or source of payment.
- You have the right 免受精神、身体、性和言语虐待、忽视和剥削.
- You have the right 对任何因不提供治疗而可能恶化的紧急医疗状况进行治疗.
- You have the right 让您的家庭成员或您选择的代表和您的医生及时通知您入院.
- You have the right 了解医学治疗是否是为了实验研究的目的，并同意或拒绝参加该实验研究.
- You have the right to a prompt and reasonable response to questions and requests.
- You have the right to know what patient support services are available, 包括如果你不会说英语是否有翻译.
- You have the right to be well-informed about your illness, possible treatments, 可能的结果，并与你的医生讨论这些信息，以便做出明智的决定，关于你的护理.
- You have the right to know the names and roles of people treating you.
You have the right to consent to or refuse a treatment, as permitted by law, throughout your hospital stay. 如果您拒绝推荐的治疗，您将接受其他必要和可用的治疗.
- You have the right 参与制定和实施您的护理计划.
你有权不受非医学上必要的隔离和约束.
- You have the right to have an advance directive, 例如生前遗嘱或医疗代理，并要求医院工作人员和从业人员遵守这些指令. 这些文件表达了你对未来护理的选择，或者如果你不能为自己说话，请指定某人来决定. If you have a written advance directive, you should provide a copy to the hospital, your family, and your doctor.
- You have the right to privacy. 医院、你的医生和其他照顾你的人会尽可能地保护你的隐私.
- You have the right 期望得到治疗记录和治疗费用的来源, 是保密的，除非你已经允许发布信息或报告是法律要求或允许的. When the hospital releases records to others, such as insurers, it emphasizes that the records are confidential.
- You have the right 查看您的医疗记录，并解释信息，除非法律限制.
- You have the right 期望医院会尽其所能为你提供必要的医疗服务. Treatment, referral, or transfer may be recommended. 如果建议或要求转移，您将被告知风险、利益和替代方案. 除非另一所学校同意接受你，否则你不会被转学.
- You have the right 了解本医院是否与可能影响您的治疗和护理的外部团体有关系. 这些关系可能是与教育机构、其他卫生保健提供者或保险公司.
- You have the right to consent or decline to take part in research affecting your care. If you choose not to take part, 你将得到医院提供的最有效的治疗.
- You have the right 当医院护理不再合适时，被告知现实的护理选择.
- You have the right 了解影响您和您的治疗的医院规则，以及收费和付款方式.
- You have the right to be given, upon request, 全面的信息和必要的咨询，已知的财务资源的可用性，为您的护理包括, but not limited to facility discount and charity discount policies.
- You have the right, if you are eligible for Medicare, to know, upon request and in advance of treatment, 医疗保健提供者或医疗保健机构是否接受医疗保险分配率.
- You have the right 在接受治疗前，应请求得到对医疗费用的合理估计.
- You have the right 作为一个没有保险的人寻求计划的非紧急选择性入院, 一份关于该机构合理预期费用的书面善意估计.
- You have the right to receive a copy of a reasonably clear and understandable, itemized bill and, upon request, to have the charges explained.
- You have the right to know what rules and regulations apply to your conduct.
- You have the right 在一个安全的环境中接受照顾，为你的情感健康和身体安全提供保障.
- You have the right to be free from all forms of abuse, exploitation or harassment.
- You have the right 让医疗保健专业人员接受疼痛报告并采取行动.
- You have the right to complain. In the event you have a complaint about your care, 请通过患者代表拨打分机34444与行政部门联系. All complaints are taken seriously. 可以立即解决的问题会立即得到处理. 正式的投诉将被写下来，并抄送部门经理, risk manager, hospital administrator and director of nursing. 在调查结束后，我们会给你一个口头答复. 这些信息对我们寻找改进机会很重要.
- You have the right 通过拨打1-888-419-3456或以书面形式向卫生保健管理局提出投诉, Consumer Assistance Unit, 2727 Mahan Drive, Tallahassee, Florida 32308. 您也可以通过拨打1-800-994-6610或发送电子邮件与联合委员会质量监测办公室联系，报告对联合委员会认可的医疗保健组织的任何担忧或投诉 complaint@jcaho.org.
Patient’s Responsibilities
- You are responsible for providing information about your health, including past illnesses, hospital stays, and use of medicine, 同时准确报告你的疼痛程度以便我们尽可能有效地治疗.
- You are responsible 当您不理解信息或说明时，可以提出问题.
- You are responsible 感谢你告诉医生，如果你认为自己无法坚持治疗.
You, and your visitors, 是否有责任考虑到其他病人的需要, staff, and the hospital/doctor’s office.
- You are responsible 为保险提供信息，并与医院合作安排付款, when needed.
- You are responsible for recognizing the effect of lifestyle on your personal health.